BukDesk is a BSCALE product. The seller is Bukchair Ltd (בוקצ'ר בע"מ), company no. 516675188, 95 Etrog St., Giv'at Ze'ev, Israel. The site bukdesk.com issues the invoices and the credit notes itself, in its own series, in the seller's name. Billing requests: main@bukdesk.com.

Part A: a BukDesk license

1. 30 days, no questions

Anyone who bought a BukDesk license can get all their money back within 30 days of the purchase, with no reason needed. There is no cancellation fee.

2. How to ask

Write to main@bukdesk.com from the email you bought with, with the order or invoice number. The money goes back to the payment method you used, within 14 days of the request, and you get a credit note.

3. What happens to the license

A refunded license is revoked on the refund, and may not be used any more. On a computer signed in to your bukdesk.com account, the software learns of the refund and the license stops working. A computer with no account, or with no connection, does not learn of it, and the software may keep running there. That does not restore the license: it is no longer valid.

4. After 30 days

No refund, except as the law requires. If the software does not work as promised, write to us and we will look into it.

Part B: the Premium subscription

Premium is not on sale yet. This part applies from the day it is.

Premium is an ongoing transaction: a subscription by the month or by the year, that renews until it is cancelled.

5. Cancel at any time

You can cancel Premium at any time, with no cancellation fee and no reason needed.

How to cancel:

  • On the site: the "Cancel subscription" button in the account. The site asks you to sign in again first.
  • By email: to main@bukdesk.com.
  • By registered mail: Bukchair Ltd, 95 Etrog St., Giv'at Ze'ev, Israel.

The cancellation notice should give the name and email address of the purchase, or the order number.

6. When the cancellation takes effect

Cancelling on the site takes effect at once: there will be no further charge. By any other means, the cancellation takes effect within 3 business days of the day we received the notice, and within 6 business days if it was sent by registered mail. You may ask for a later date.

We email you a confirmation of the cancellation, with the date it takes effect.

7. What happens to the period you paid for

Premium keeps working until the end of the period you paid for, and does not renew. There is no pro-rata refund for what is left of it.

8. The first 14 days

Within 14 days of the first payment for Premium you can ask for all of it back, even if you already used the service. The refund is asked for by itself, in the account. Cancelling alone does not refund. When the refund is made, the first payment comes back in full through PayPal, a credit note is sent, and the subscription ends at once.

9. A failed payment and a charge by mistake

If a charge fails, PayPal tries again. A subscription whose payment failed ends after PayPal's third failed try, about 10 days after the first. If you were charged after the cancellation took effect, or charged by mistake, we refund the whole amount. If two subscriptions were opened by mistake, the second is cancelled and refunded automatically.

10. If the relay did not work

If the relay was unavailable for a long time in a period you paid for, write to us and we will look into a pro-rata refund.

Part C: general

11. How the money comes back

To the payment method you used, within 14 days of the request. A credit note, which is a separate document with a number of its own, is sent for every refund.

12. Your rights under the law

This policy is broader than the right to cancel a distance sale under Israel's Consumer Protection Law, 1981, and does not replace it. Where they differ, whichever is better for the consumer applies.

13. Trial and beta

The free trial and the beta cost nothing, so there is nothing to refund.

14. Buyers outside Israel

BukDesk and Premium are sold to buyers worldwide, and this policy applies to all of them. A consumer living outside Israel keeps the protections their own law gives them and that cannot be waived.